I’ve spent the better part of two decades implementing software for mid-sized companies, from clunky on-premise ERPs to the latest cloud suites. The change in the last three years has been seismic. It’s not about flashy robots or sci-fi fantasies; it’s about a quiet, pervasive intelligence now baked into the tools we use every single […]

I remember sitting in a boardroom back in 2019, listening to a vendor pitch an “AI-powered” CRM. At the time, their version of Artificial Intelligence was essentially a glorified flowchart, a series of if-then statements masquerading as a neural network. It was clunky, expensive, and frankly, disappointing. Fast forward to today. The landscape hasn’t just […]

If you’ve looked at your inbox or LinkedIn feed lately, you wouldn’t be blamed for thinking the world is ending or, depending on who you listen to, that it’s being reinvented entirely by algorithms. We are deep in the second inning of the AI revolution, and nowhere is this more chaotic than in the SaaS […]

I’ve been in the trenches of business technology implementation for nearly fifteen years, and I’ve seen trends come and go from the early days of business process re-engineering to the wild west of early cloud adoption. Right now, we are in the most intoxicating, yet confusing, phase yet: the explosion of AI business applications. Every vendor […]

I remember the early days of business intelligence (BI). It felt like wading through molasses. You’d pull data exports, spend days cleaning spreadsheets, maybe build a few static charts in Excel, and then present findings that were, frankly, already obsolete by the time you finished your analysis. It was historical reporting dressed up as insight. […]

I spent the better part of my early career staring at Excel spreadsheets until my eyes blurred. We’d pull weekly reports, spend three days cleaning the data, and by the time we actually had a pivot table worth looking at, the business problem we were trying to solve had already evolved or disappeared. It was […]

I remember sitting in a server room back in the early 2000s, feeling the vibrations of the cooling fans and smelling the dust. Running a business back then meant installing software on physical machines, dealing with patches and updates manually, and sweating over hard drive capacity. We thought we were advanced. Fast forward to today, […]

I’ve spent the better part of the last decade working with mid-to-large-sized organizations trying to implement new technologies. I’ve sat in boardrooms where executives get misty-eyed about the potential of digital transformation, watched millions of dollars get poured into flashy prototypes, and, let’s be honest, witnessed many of those projects fade into the graveyard of […]

I still remember the first time I saw a cutting-edge business intelligence dashboard in the mid-2000s. It was a glorified Excel spreadsheet with some pivot tables and basic charts. We called it insightful and charged thousands for it. Today, that same dashboard would be laughed out of a board meeting. The landscape has transformed dramatically, […]